FAQs

How long does the popcorn stay fresh for? All of our popcorn is made and packaged fresh and will last over 3 weeks in the twist tie bags. For best results keep out of the sun, and store in a cool dry place. Our heat seal bags, tins and tubes lock in freshness and popcorn will stay fresh for 3 months.

Is the popcorn Gluten Free? Most of our flavors do not contain gluten. However, please contact us to ask about ingredient list and gluten free options. Please note that some of our ingredients in our facility do come from a facility that processes wheat.

Nut Allergy? We do not process any nuts in our facility, however some of our ingredients come from a facility that processes tree nuts.

Vegan options? Unfortunately, our popcorn is not vegan. We use butter in all of our flavors.

Ingredients? If you would like a list of ingredients please contact us for details.

Overview

Our refund and returns policy lasts 5 days after product is received. If 5 days have passed since receiving your product, we can’t offer you a full refund or exchange.

To be eligible for a return and refund, there must be a legitimate reason for dissatisfaction. Please contact us to review refund request.

Non-returnable items:

• Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return request is received, we will send you an email to notify you that we have reviewed request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hippophooraypopcorn@gmail.com, we are happy to be of assistance.

Sale items

Shipping returns

If exchanged item is requested, please note that depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at hippophooraypopcorn@gmail.com for questions related to ingredients, refunds and returns.